FAQS
Jewelry
What makes your jewelry pieces premium and high-quality?
Our jewelry pieces are crafted with the highest quality materials and meticulous attention to detail. Each piece undergoes rigorous testing to ensure durability and longevity, including water and heat resistance tests.
Will your jewelry tarnish over time?
No, our jewelry pieces are designed to be tarnish-resistant. They are subjected to extensive testing under various conditions, including exposure to heat and water, to ensure they remain as beautiful as the day you bought them.
Are your pieces suitable for people with sensitive skin?
Yes, our jewelry is made with hypoallergenic materials, making it suitable for people with sensitive skin. We prioritize your comfort and safety, ensuring our pieces are free from harmful substances.
Can I shower with your jewelry on?
Yes, you can shower with most of our jewelry pieces on. They are designed to withstand exposure to water without losing their luster or quality.
Subscriptions
Subscriptions
Subscription Perks:
- Reward Points: Earn points with every subscription renewal, referral, or purchase. Redeem these points for exciting discounts and exclusive offers.
- Customization: Tailor your subscription to match your taste and preferences. Let us know your favorite styles, colors, and materials, and our experts will curate each box just for you.
- Flexibility: Enjoy the freedom to manage your subscription effortlessly. Pause, skip, cancel, or modify your plan anytime with just a few clicks.
How It Works:
- Sign Up: Choose your preferred subscription package on our website.
- Customize: Share your style preferences and let us know if there are any specific themes or occasions, you'd like us to
- Delivery: Sit back and relax as we handpick and pack your charming surprises. Your box will be delivered straight to your doorstep according to your chosen frequency.
- Enjoy: Unbox your treasures and embrace the joy of accessorizing with elegant pieces that complement your unique personality.
Can I Change or Cancel My Subscriptions
Yes, our system allows you to manage your subscription easily. You can add products, skip deliveries, pause your subscription, reschedule deliveries, change your subscription preferences, or cancel your subscription directly through our portal. Simply create an account or visit 'My Subscription' at the bottom of our website to manage your subscriptions
Can I pre order a subscription?
No, our system will only allow you to preorder that piece once. We recommend waiting until the piece is available in store to buy it as a subscription, for pieces we offer subscriptions on.
General Questions
When do Pre-Orders Ship?
Please click here for all info on shipping and delivery. However, Pre Ordered Pieces are extremely limited and will ship out within 1-3 weeks! We aim to have them out as soon as possible.
What if i ordered a pre order piece and ready to ship piece together?
If your order contains both pre-order pieces and ready-to-ship pieces, we will ship everything together once all items are available. To avoid waiting for your ready-to-ship pieces, we recommend placing a separate order for them.
Can I modify my order after it has been placed?
Yes, modifications to shipping addresses can be made within 24 hours of placing your order. At this time, We do not permit Personalized Order Modifications as production begins promptly. Please contact our customer support team with your order details for assistance.
Do you offer warranties or guarantees on your pieces?
Yes, we offer a 1-year warranty for our valued members. To be eligible for the warranty, you must meet one of the following criteria:
- Have an active account with us and a purchase history of at least one or two previous purchases.
- Be signed up for our email marketing alerts or SMS notifications.
- Be a part of our brand ambassador program.
Can I cancel my order after it has been placed?
Unfortunately, orders cannot be canceled once they have been placed. We begin processing orders immediately to ensure prompt shipment and delivery
Returns
Return Policy
We understand the importance of high expectations. We accept returns and exchanges within 30 days of delivery for US orders. Please ensure items are in their original condition, including packaging. Customized, engraved, Final Sale or Sale Items are ineligible for return unless they are damaged, defective, or misrepresented.
To Initiate a Return, click here and provide your order information within the 30-day window. We'll then provide you with a prepaid shipping label and detailed instructions. If you prefer an exchange, our system will seamlessly create a new order for the desired item once you drop your items off at the shipping carrier.If you prefer store credit,our system automatically issues you the full order amount as store credit once you drop your items off at the shipping carrierIf you prefer a refund, our system deducts the shipping cost and processes your refund five days after receiving the returned items. Your satisfaction remains our priority at LouxJewels, and we're dedicated to ensuring a seamless experience for you
Can i return custom pieces?
Unfortunately, personalized or engraved items are non-returnable and non-refundable unless they arrive damaged or defective. Please contact our customer support team for assistance with damaged items.
What if my order arrives damaged or lost?
In the rare event that your order arrives damaged or is lost in transit, we've got you covered. Simply file a claim through our portal to receive store credit or reach out to us via email at info@Louxjewels.com for a complimentary replacement order. Please ensure that proof of the damage or loss is attached to expedite the process.
