Aurora Hypoallergenic 18K Gold Cross Necklace

1. Avoid Chemicals: Keep your jewelry away from household cleaners, perfumes, and lotions to prevent tarnishing or damage.

2. During Activities: Most of our pieces are waterproof and hypoallergenic. The plating is long-lasting and does not tarnish. However, we recommend taking off your jewelry when swimming, exercising, or doing household chores to avoid exposure to chlorine, saltwater, and physical damage.

3. Proper Storage: Store your jewelry in a clean, dry place. Use a jewelry box with compartments or soft pouches to prevent scratches.

4. Regular Cleaning: Clean your jewelry regularly using appropriate methods for different types of materials.

1. Gold and Platinum:

• Method: Soak in mild soap and warm water, scrub gently with a soft toothbrush, rinse, and dry with a soft cloth.
• Frequency: Every few months or as needed.

2. Silver:

• Method: Use a silver polishing cloth or a mixture of baking soda and water to gently rub the jewelry, rinse, and dry.
• Frequency: Monthly to prevent tarnish.

3. Diamonds and Gemstones:

• Method: Soak in warm water and mild dish soap, gently clean with a soft toothbrush, rinse, and dry thoroughly.
• Frequency: Every few months or as needed.

Handling Specific Issues

1. Tarnished Silver: Use a silver polishing cloth or specialized cleaner to remove tarnish.
2. Loose Stones: Bring to a professional jeweler for inspection and repair if you notice any loose stones.
3. Scratched Metals: Minor scratches can be buffed out by a jeweler; deeper scratches may require professional polishing.
4. Broken Chains or Clasps: Take broken jewelry to a professional for repair.

1. Can I wear my jewelry every day? Yes, but follow our care tips to avoid damage.
2. How should I store my jewelry when traveling? Use a travel jewelry case with compartments or soft pouches.
3. Is it safe to use ultrasonic cleaners? Generally, yes, but avoid using them on delicate pieces like pearls, opals, and emeralds.
4. What should I do if my jewelry gets wet? Gently dry it with a soft cloth as soon as possible to prevent damage.
5. How often should I have my jewelry professionally cleaned and inspected? Annually, to maintain its condition and address any potential issues early.

Free Shipping on Orders Over $75

We use reliable carriers such as USPS Express and UPS to ensure your order reaches you safely and promptly.

Once your order is shipped, you'll receive tracking information to monitor its journey.

Delivery Times

• Domestic Orders (U.S.): Typically delivered within 1-2 business days after processing if express is selected, standard is 2-5 business days
• International Orders: Delivery times range from 2-10 business days after processing.

Shipping Fees

• Orders Under $75 (U.S.): $7 standard shipping fee, $10 shipping fee for express
• Express Shipping: Available to the USA, Canada, Australia, Brazil, China, UK, UAE, South Korea, Philippines, Thailand, India, Italy, France, and Germany.

Shipping Insurance

• Orders Over $100: Automatically receive shipping insurance to protect against damage or loss during transit.

Important Notes

• We strive for timely delivery but are not responsible for delays caused by customs clearance or other unforeseen circumstances.
• Customs duties, taxes, and import fees are the responsibility of the customer.

U.S. Orders

We strive to meet your high expectations. If you are not completely satisfied with your purchase, we accept returns and exchanges within 30 days of delivery. Please ensure that the items are in their original condition, including packaging. Note that customized, engraved, Final Sale, or Sale Items are ineligible for return unless they are damaged, defective, or misrepresented.

Exchanges

If you prefer an exchange, our system will seamlessly create a new order for the desired item once you drop your items off at the shipping carrier.

Store Credit

If you opt for store credit, our system will automatically issue you the full order amount as store credit once you drop your items off at the shipping carrier.

Refunds

If you prefer a refund, please note that the shipping cost will be deducted, and the refund will be processed five days after we receive the returned items.

International Orders

For international returns, customers are responsible for providing their own label and covering its cost. Please contact us at info@louxjewels.com for assistance.

Lost or Damaged Orders

• US Orders: Please submit a claim through the Return Portal button for lost or damaged orders. Package protection must be purchased for shipping insurance.
• International Orders: For lost or damaged orders, please contact us directly at info@louxjewels.com. Package protection must be purchased for shipping insurance.